A Field Organizer's Robot
with a personal touch
2-way Communications via SMS, Email and iCal.
2-way Communications via SMS, Email and iCal.
Multiple Synchronization Strategies
Supports the evolving progressive standard Open Supporter Data Interface
Synchronize events, signups and volunteer information from other systems like VAN & Action Network. Uses codes to filter and organizer events in Hero
Sync web form signups in Action Network into the VAN Volunteer Queue for Field Organizers
Push volunteers from Hero into your CRM with taggings.
Hero is programmable, leveraging Field Organizers growing technical skills.
Templates for SMS and Email use liquid templating and logic. So you can tailor each message based on a variety variables like attendance status or confirmation status to send different text.
When reminder comms are sent, volunteers can confirm with sms replies, clickable links in email, or
even by accepting the iCal invitation. These status updates are automatically sync'd back to VAN!
Generic chat messages are relayed to organizers email inboxes which can be replied directly or in-app.
You can create multiple different messages over different channels (SMS, Email) at different times.
Hero has a growing number of Mods on communications and event campaigns. Examples are only sending messages to first-timers or those who have not confirmed.
If the mods don't do what you need, your robot's javascript brain can be customized.
Don't let Digital have all the cool toys!
Create a set of questions to be run as a script over SMS with your volunteers. These can be used to gather richer info from volunteers, or to automatically result in an event signup. Or, keep it simple with keywords that return links to donation or pledge web pages. You can also send back graphical stickers upon completion.
What our customers say
Organizers who Rock!
“When a volunteer receives a text message from me they feel very comfortable, it allowed people to feel a lot more comfortable communicating and asking questions.”